Invalid Address
Concepts
When overdue mailers and other mailed notices are returned to the library as undeliverable due to a bad address/addressee unknown, library staff should indicate that the patron address is invalid. This will:
- Omit those patrons from future print notice reports
- Insert an (Invalid Address) indicator in the patron summary
- Highlight the patron address in red in the patron summary
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At the patron's next library visit, staff should update the address.
Procedure
- Open the PatronAccount
- Click Edit
- Scroll down to the Address section
- Un-check Valid
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- Click Save
- If you get an "standing penalty unknown" alert, click OK
- Click Refresh to view the (invalid address) note
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Do not attempt to delete the bad address - the system will not save the record with no address attached.
When the patron comes in and verifies the correct address, update the old address or add a new address - make sure the correct address is marked Valid.
Update with the correct address
Add the correct address as a new address, then delete the invalid address.
Address History
To keep an address history create a
note and enter the old, invalid address in the note text.