Override Renewal Failure

v.12.2

Concepts

Most items can be renewed up to 2 times. In certain situations, however, items CANNOT be renewed, even if the check out has RemainingRenewals left.

Renewal Failure causes:

• Item renewal limit
• Item has hold requests
• Item has been marked lost
• Item has been marked claims returned
• Patron exceeds fine threshold
• Patron exceeds overdue threshold
• Patron account is expired
• Patron account in inactive
• Patron account is barred

If multiple renewal failure reasons apply to the same renewal item, ALL reasons will appear in the same alert popup, although there is only one force action button.

Renewal Failure alerts and actions

MAX_RENEWALS_REACHED

If an item has already been renewed the number of renewals allowed according to the item circ rulethis alert will display:

COPY_NEEDED_FOR_HOLD

The item cannot be renewed because other patrons have pending hold requests:

Do NOT force renewals on copies needed for holds!

ACTION_CIRCULATION_NOT_FOUND

This is not a "renewal failure override" but is an error message indicated that the attempted action did not occur because the system cannot process the requested transaction. This error displays for both MarkItemLost and MarkItemClaimsReturned items.

PATRON_EXCEEDS_FINES

The item cannot be renewed because fines totalling $5.00 or greater have blocked all circulation transactions for the account:

If you are renewing overdue items so that the patron can pay all associated fines and clear her account:

• You can pay PayBills for items that are still checked out and then renew the items
• You can force the renewal even though blocked and then pay the fines (each renewal will require an override)

Do NOT force the renewal when the patron has major fines, lost item fines, or the materials belong to another library

PATRON_EXCEEDS_OVERDUE_COUNT

The item cannot be renewed because the patron has 5 items or more overdue which have blocked all circulation transactions for her account.

If you are renewing the overdue items to that the patron can pay associated fines and clear her account:

• Force the renewal first

Do NOT force the renewal if the items have also reached the renewal limit

PATRON_ACCOUNT_EXPIRED

Patron is inactive Unhandled ("skull and crossbones") Error

PATRON_BARRED