OWWLAC Meeting, October 23, 2012

Attendees

M.Correia (CS), B. Horn (GPL/Central), T. Streb (LYO), A.Grace (WADS), C. Gravelle (WIL), S. Wicksall (RJ), J. Frey, B. Morris (PLS)

Excused

E. Robinson (CAS)

Old Business / Updates from Previous Action Items

  • Hold Age Protection update
    • Particpating libraries: RJ, WIL, GPL, CAS, ONT, and CS (AVO declined). [DAN and MM joined the test on 10/26/2012. Sharon will not be cataloging until ~Nov. 4].
    • Status:
  • Email notification: patrons whose account is past expiration
    • approaches:
      • volume
      • staggered
      • targeted.
    • Data ExpiredCardNotification.xlsx
    • Suggested message to be sent:
      • "[Original: Our records indicate that your library account is not active and your card is no longer valid.] Our records indicate that your library account is not active and your card has expired or will expire soon. Please visit your local library within the next 30 days to update your account and renew your card. The library offers books, DVDs, music CDs, downloadable audio- and e-books, electronic games, access to the Internet (including WiFi), and programs for all ages. Check it out!"
      • Patron's home library email return address.
    • [NOTE: Message sent with 30-day account expiration email notification: "Our records indicate that your library account is not active and your card is no longer valid. Please visit your local library within the next 30 days to update your account and renew your card."]

New Business

  • 1-week overdue email notification
  • Examine strategies, types of materials to promote improvements in IT infrastructure
  • Need for SMS patron notification (requested during meeting)
  • BookLetters usage and value (introduced during meeting).

Actions

  • Jim will:
    • investigate implementation of SMS notifications in Evergreen
    • initiate email notification of patrons with expired accounts
    • compile directors' suggestions for promotional IT infrastructure pamphlet
    • notify age-protect test sites that have applied age-protect incorrectly.
  • Betsy will remove PLS generated BookLetter lists that are outdated.
  • Anna will attempt to find another candidate library to participate in the age-protect beta-test
    • DAN and MM

Outcomes

  • Age-protection for Adult Fiction and Music CDs was implemented by five of the participating beta-testers. GPL will begin applying it as needed. Audiobooks were dropped from the age-protect beta test.
  • A retrospective notification of patrons with expired accounts was granted for the past three years in a staggered process. PLS plans to notify patrons who have used Evergreen's patron card authentication for services such as OWWL2Go or wireless network access first, followed by three separate batches for those whose cards expired in 2012, 2011, and 2010, in that order.
  • The one-week overdue email notification was unanimously accepted.
  • The committee requested SMS (texting) notifcation capabilities through Evergreen.
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