Highlights from the Pioneer Library System 19th Annual Meeting & Dinner

Page authors: Main.jhayes

The 19th Annual Business Meeting and Dinner of the Pioneer Library System was held on Wednesday, October 15, 2008 at the Steamboat Landing, Canandaigua. Highlights and links to presentations and documentation are provided below.

Summary of Attendance

* 30 Library Directors
* 135 Library Trustees, Staff, and Supporters

Election of PLS Trustees

* Barbara Lippincott elected to replace Ontario County representative Sandra McGavern whose 5 year term is up
* Sandra Kushner appointed to replace Wyoming County representative Richard Harrison

Remarks by System Director

Jennifer did a power point presentation reviewing 2008.

Highlights included: new PLS staff, outreach and marketing opportunities, library grant recipients, and local, state and national recognition of PLS staff.

• Annual Meeting08-PLS Director-ppt

Awards

Pioneer Award presented to Carol Garland, Director, Sodus Free Library

Warren H. Hanson Award presented to Doris Flint, Director, Pike Library

Keynote: See Yourself as Your Customers See You, Reinventing Your Library for the 21st Century

Speaker: Karen Hyman, Executive Director of South Jersey Regional Library Cooperative

In a world saturated with obligations and choices… why would someone pick your library? In a light-hearted manner, Karen Hyman shared insights on customer service. Recognize opportunities to be the best:

• See yourself as customers see you
• Clear the decks of policies and procedures that do not serve you and your customers well
• Understand and respond to the needs, wants, and desires of customers today with innovative approaches to the library environment and services
• Make opportunities for innovative customer service central to every library decision

• Annual Dinner Meeting 2008 - keynote